Return & Refund Policy

Return, Refund & Cancellation Policy

At Shopwithberry, we stand behind the quality of our products and want you to shop with confidence. If there’s an issue with your order, we’ll work to make it right.

Order Changes & Cancellations

• Please double-check size, color, and quantity before checkout.
• Cancellations are accepted within 24 hours of purchase (10% cancellation fee applies).
• If your order has already been processed or shipped, cancellation may not be possible.
• To cancel, email us at support@shopwithberry.com with your order number.

Exchanges

• We do not offer direct exchanges for incorrect size or color selections.
• You may cancel within 24 hours and place a new order.
• If you need sizing help, contact our team before ordering.

Returns & Refunds

We accept return requests within 120 days of delivery for:

• Items that arrive damaged or defective
• Wrong item received
• Products significantly different from their description

Not Eligible for Return:

• Used, washed, or altered items
• Minor cosmetic flaws (e.g., loose threads)
• Missing tags or original packaging
• Damage not caused by Shopwithberry

How to Request a Refund

Email us at support@shopwithberry.com with:

• Your order number
• Photos or videos of the issue
• Proof of purchase
• Shipping receipt (if applicable)

Refund Processing

• Refunds are issued within 7 business days after we receive and inspect your return.
• Refunds include original shipping charges.
• If your refund doesn’t appear within 10–15 business days, contact your payment provider.

Additional Notes

• Customers are responsible for return shipping unless the issue is our fault.
• We are not responsible for items lost or damaged during return transit.

Questions?

Email: support@shopwithberry.com
Working Hours: Mon – Sat, 8:00 AM – 7:00 PM (EST)